Best AI and Agentic AI Platforms for Insurance Companies in 2026

AI has moved from pilots to production across insurance, and the platform you choose now shapes how fast your team clears submissions, settles claims, and stays audit-ready. This guide looks at AI platforms across the whole operation, from submissions and underwriting to claims, compliance, and servicing. It covers what an AI platform for insurance is, what makes one agentic, how the leading 2026 options rank, and how to evaluate, integrate, and deploy one.

The short answer: for commercial insurance operations, an insurance-native platform beats a general-purpose assistant or a build-your-own stack, because it ships with domain knowledge, core-system integrations, and audit trails out of the box. FurtherAI is our pick for commercial carriers, managing general agents (MGAs), and brokers that want measurable ROI without a multi-year build.

If you're specifically evaluating agentic AI platforms, where AI agents carry a workflow through several steps and hand decisions to people at defined checkpoints, the answer is the same: FurtherAI is our pick for commercial and specialty insurance, because its agents work inside the systems you already run and log every action for audit. 

For segment-specific shortlists, see our guides to the best agentic AI platform for insurance carriers and the best agentic AI platform for MGAs.

Key takeaways

• An AI platform for insurance combines large language models (LLMs), document extraction, and machine learning to automate document-heavy work across submissions, underwriting, claims, and compliance.
• Insurance-native platforms deliver faster ROI than generic AI tools because they understand ACORD forms, statements of value (SOVs), and loss runs on day one and integrate with core systems like Applied Epic and Guidewire.
• Agentic AI platforms go a step further: AI agents carry a workflow across several steps and systems, and people approve at defined checkpoints. 11 of the 12 platforms in this guide now ship AI agents or agent-building tools.
• For commercial insurance operations, FurtherAI ranks first for breadth, measurable outcomes, and audit-ready design; specialist tools win narrow use cases like fraud detection or predictive analytics.
• 92% of insurers say AI is already improving productivity and reducing operating costs, but only 11% describe their view of AI ROI as very clear, according to KPMG. Generative AI could add $50 billion to $70 billion in insurance revenue, per McKinsey.
• Governance matters: adopt the NIST AI Risk Management Framework and align with the NAIC Model Bulletin on the use of AI systems by insurers.

What is an AI platform for insurance?

An AI platform for insurance is a software environment that combines AI models — natural language processing (NLP), document extraction, and machine learning — to automate and enhance work across claims, underwriting, compliance, and customer service. Instead of following fixed rules, it learns from your data, adapts to changing risk and policy language, and acts on unstructured inputs like emails, PDFs, and scanned forms.

That's the core difference from traditional insurance software. Legacy systems apply static, rules-based logic: if a field matches a condition, do a fixed thing. An AI platform can ingest, analyze, and act on unstructured data at scale, so it reads a broker's messy submission email, pulls the coverage limits and loss history, and drafts a risk summary without a human retyping anything.

For insurers, this shows up as three practical capabilities: reading documents a person would otherwise key in by hand, reasoning over that content against your guidelines, and routing the result into your systems with a full record of what happened. The best platforms wrap all of this in audit trails and human-in-the-loop review so the automation stays compliant.

What makes an AI platform agentic?

An agentic AI platform uses AI agents that plan and carry out a multi-step workflow on their own. For example, an agent reads a submission, checks it against appetite, asks the broker for missing information, and prepares the file for an underwriter, instead of finishing one task and waiting for the next instruction. In insurance, the useful version keeps people in charge of decisions: agents hand off at defined checkpoints, and every step is logged so you can show an auditor what happened and why.

Most vendors now describe their products as agentic, so ask for specifics. Which steps run without a person? How do handoffs work? Do the agents act inside your core systems, or only in the vendor's own interface? Our CIO's guide to spotting real agentic AI has a checklist for testing those claims.

Generic AI, specialist tools, and insurance-native platforms

Not every "AI for insurance" tool is the same thing. It helps to sort the market into three groups:

• Generic AI assistants (ChatGPT Enterprise, Microsoft Copilot, Google Gemini): flexible reasoning engines with no built-in understanding of insurance documents or workflows.
• Specialist tools: best-in-class at one function, such as document extraction, workflow orchestration, or voice AI, but they need integration work to fit an insurance process.
• Insurance-native platforms (like FurtherAI): end-to-end solutions built for insurance workflows — submission mapping, quote comparison, policy checking, and audit-ready reporting — that integrate with core systems and deliver faster time to value.

Key AI use cases in insurance workflows

AI delivers the most value where the work is repetitive, document-heavy, and high-volume. These are the workflows where insurers, carriers, MGAs, and InsurTechs see returns first:

• Submission intake and document extraction: using optical character recognition (OCR) and NLP to read ACORD forms, SOVs, and loss runs, then structure the data automatically.
• Automated claims triage and intake: classifying, routing, and summarizing claims so adjusters focus on judgment calls.
• Fraud detection and risk scoring: flagging anomalies and suspicious patterns across claims and applications.
• Policy checking and servicing: processing endorsements and checking policies for consistency across quotes, binders, and issued documents.
• Underwriting audits: reviewing bound policies against rating and underwriting guidelines to catch mismatches before they compound.
• Renewal preparation: assembling renewal summaries and packs so teams can act on exposure changes faster.
• Customer support: AI assistants that handle routine questions and free up agents for complex cases.

The impact is quantifiable. FurtherAI customers have cut average submission clearance from about 32 minutes to about one minute — a 30x speedup — at roughly 99% accuracy. 

Two terms worth defining for teams new to this: optical character recognition (OCR) converts images of text, like a scanned loss run, into machine-readable data, and document triage is the automatic sorting and prioritizing of incoming documents so the right work reaches the right person first.

“For an insurance-native platform like FurtherAI, OCR is not the automation strategy; it is one tool inside a much broader workflow,” explains Ben Grosser, Head of Insurance AI at FurtherAI. “FurtherAI’s extraction layer decides how to interpret each PDF based on the document itself, then passes usable information into the downstream steps carriers rely on, such as classification, validation, enrichment, routing, exception handling, and human review."

The best AI and agentic AI platforms for insurance companies in 2026

The ranking below reflects commercial insurance operations specifically. We weighted domain fit, breadth of workflow coverage, integration depth, compliance and auditability, and evidence of measurable ROI. Every entry uses the same structure so you can compare like for like, including an "Agentic AI" line that shows what each vendor has actually shipped. Vendor facts were checked in October 2026, and vendor performance figures are self-reported unless otherwise cited.

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1. FurtherAI — best for commercial insurance operations

FurtherAI is an agentic AI workspace built for insurance, where AI agents handle document-heavy work across the policy lifecycle for carriers, MGAs, and brokers.

• Best for: commercial and specialty insurers that want end-to-end automation across submissions, underwriting, policy checking, and claims with audit trails built in.
• Strengths: broad workflow coverage (submission intake, ACORD extraction, policy comparison, underwriting audit, loss run analysis, claims intake); 100+ integrations including Applied Epic, Salesforce, AMS 360, Guidewire, and SharePoint; human-in-the-loop review, complete audit trails, and inline source citations; forward-deployed engineers who build alongside your team. Customers report 646% ROI on SOV intake, 400% ROI on policy checking, and 90% claims-intake automation.
• Agentic AI: the Multi-Agent System coordinates specialized agents across a full workflow and passes work between agents and people without losing context. Builder Agent turns a workflow described in plain language into an agentic workflow, Computer Use 2.0 lets agents operate portals and legacy systems that have no API, and Mentions pauses an agent and tags a person when a call needs human judgment.
• Recent developments: became an official Guidewire Technology Partner in April 2026 and launched its Connectors library in July 2026. Novacore, which manages more than $1.5 billion in premium across 20+ programs, and RMA Insurance adopted the workspace in July 2026.
• Limitations: designed for commercial and specialty insurance rather than personal-lines direct-to-consumer, and it complements rather than replaces your core policy admin system.

2. Sixfold — best for AI-driven underwriting

Sixfold is an AI underwriting platform whose AI Underwriter reviews submissions against a carrier's guidelines and appetite, then recommends a decision with its reasoning.

• Best for: P&C carriers, plus life and health insurers, that want faster risk assessment and a path toward straight-through underwriting.
• Strengths: deep underwriting focus and named carrier customers, including Zurich North America, Guardian, and Skyward Specialty.
• Agentic AI: AI Underwriter for P&C, launched in June 2026, extracts and cleans submission data, flags gaps, checks appetite and portfolio fit, and can be set up for straight-through processing that produces quote- and bind-ready materials.
• Recent developments: raised a $30M Series B led by Brewer Lane in January 2026, with Guidewire joining as a strategic investor.
• Limitations: concentrated on underwriting, so it covers less of the claims and servicing lifecycle than a full platform.

3. Cytora (Applied Systems) — best for submission and risk digitization

Cytora is Applied Systems' AI platform for carriers, turning submissions and claims that arrive by email, document, and phone into structured, decision-ready risk data.

• Best for: commercial carriers that want fast, LLM-native intake digitization, especially those that trade heavily with brokers on Applied Epic.
• Strengths: pretrained for commercial insurance with no model training required, quick deployment, and a direct route into Applied's agency software.
• Agentic AI: Cytora Autopilot (March 2026) runs risk workflows end to end with minimal manual input, and an agentic email-to-quote channel (August 2026) turns broker emails into a quote, decline, or referral sent back to the broker.
• Recent developments: now operates inside Applied Systems, which powers its new carrier products with Cytora.
• Limitations: as part of Applied Systems, its roadmap is tied to the Applied ecosystem, so evaluate it as part of that stack.

4. Indico Data — best for high-volume unstructured documents

Indico Data is an intake and orchestration platform that ingests, enriches, validates, and routes messy, unstructured insurance documents into downstream workflows.

• Best for: enterprise carriers drowning in loss runs, SOVs, ACORDs, and handwritten documents that break generic OCR.
• Strengths: wide out-of-the-box document coverage, no-code configuration, and strong handling of document variability.
• Agentic AI: its Agentic Decisioning Platform includes Agent Studio and Agent Builder for composing agents that extract, classify, summarize, and validate submission and claims documents.
• Recent developments: partnered with HDI Global US in August 2026, starting with US casualty intake.
• Limitations: it centers on intake and orchestration, so you still need the downstream decisioning and servicing layers.

5. Bevaya (formerly Roots Automation) — best for prebuilt insurance AI agents

Bevaya, the new name for Roots Automation since May 2026, is an AI agent platform for insurance powered by InsurGPT, a set of models trained on more than 300 million insurance documents.

• Best for: US P&C carriers, brokers, and third-party administrators (TPAs) that want prebuilt agents for specific underwriting, claims, and servicing tasks.
• Strengths: insurance-specific models, a long production track record (the company reports more than 115 deployments), and agents that cover three functions.
• Agentic AI: Bevaya ships agents for underwriting (intake, clearance, appetite), claims (triage, first notice of loss, coverage analysis, reserves), and policy servicing (endorsements, renewals, premium audit).
• Recent developments: rebranded from Roots to Bevaya in May 2026, replacing the Roots platform with a new architecture and interface.
• Limitations: the platform is newly rebuilt, so ask for production references for the specific agents and lines of business you plan to use.

6. Gradient AI — best for predictive underwriting and claims analytics

Gradient AI is a decision-intelligence platform that uses a proprietary data lake of tens of millions of policies and claims to score underwriting risk and predict claims outcomes.

• Best for: carriers, TPAs, brokers, and self-insured employers that want data-driven risk scoring and claims-cost prediction, especially in workers' compensation.
• Strengths: a deep proprietary data lake and coverage of both underwriting and claims prediction.
• Agentic AI: no named AI agent products as of October 2026; its recent launches are predictive and triage tools.
• Recent developments: launched ClaimVoyant in March 2026 to flag complex workers' comp claims at first notice of loss, and refreshed its brand in September 2026 around insurance decision intelligence.
• Limitations: it's an analytics and prediction engine rather than a document-automation or end-to-end workflow platform.

7. Kalepa — best for underwriting risk selection

Kalepa is an AI underwriting platform for commercial and excess and surplus (E&S) insurers that digitizes submissions, enriches them with third-party and public data, and builds a single risk view.

• Best for: commercial and specialty underwriters focused on risk selection, appetite filtering, and pricing support.
• Strengths: combines submission intake, triage, external data enrichment, and embedded rating in one underwriting platform.
• Agentic AI: agentic features are built into the platform rather than sold as named agents, including submission prioritization and portfolio drift detection.
• Recent developments: selected by James River in February 2026 and by Church Mutual for its E&S carrier, CM Vantage Specialty, in September 2026.
• Limitations: it's an underwriting platform, so it doesn't cover claims or broader servicing.

8. Federato — best for portfolio-aware underwriting

Federato has grown from portfolio-aware underwriting software into an AI-native platform covering the full policy lifecycle, with real-time portfolio steering built into the underwriter's workflow.

• Best for: P&C and specialty carriers and MGAs that want daily underwriting decisions to reflect portfolio-level goals and are open to modernizing core systems.
• Strengths: portfolio-level optimization that most intake or extraction tools don't offer, now extended across the policy lifecycle.
• Agentic AI: its agentic AI platform generates explainable quotes aligned with a carrier's real-time risk appetite, with portfolio control through Control Tower.
• Recent developments: raised a $100M Series D led by Growth Equity at Goldman Sachs Alternatives to accelerate global expansion.
• Limitations: adopting the full platform is closer to a core-system replacement than an AI overlay, which means a longer, larger project.

9. Shift Technology — best for claims fraud detection

Shift Technology is an AI platform for insurers best known for fraud detection, now extended with AI agents that assess and route claims.

• Best for: carriers that want to strengthen claims fraud detection, claims decisions, and investigation at scale.
• Strengths: sophisticated fraud-network detection built on a large base of analyzed policies and claims.
• Agentic AI: Shift Claims uses agentic AI to assess and prioritize claims, guide handlers, and automate tasks from first notice of loss to closure.
• Recent developments: UK insurer Covéa selected Shift in 2026 for fraud and risk management across underwriting, claims, and mid-term adjustments.
• Limitations: strongest on fraud and claims, so it doesn't cover submission intake, policy checking, or broader servicing.

10. Guidewire — best for AI inside core systems

Guidewire is the dominant P&C core-systems vendor, now building agentic AI into its cloud policy, claims, and billing products.

• Best for: insurers already on Guidewire that want AI embedded in their existing system of record.
• Strengths: deep incumbency in core systems and AI that plugs into workflows without rewriting policy admin logic.
• Agentic AI: its Qusar release (August 2026) adds an Agentic Framework for building and controlling agents on Guidewire Cloud, plus prebuilt agents such as Agentic FNOL (currently in restricted availability).
• Recent developments: joined Sixfold's $30M Series B as a strategic investor in January 2026 and is building agents on ProNavigator, the AI knowledge platform it agreed to acquire.
• Limitations: it's a heavy core-platform play with longer, larger deployments rather than a lightweight AI overlay.

11. General AI assistants (ChatGPT Enterprise, Microsoft 365 Copilot, Gemini Enterprise) — best for general knowledge work

Horizontal assistants bring strong reasoning, drafting, and summarization to any team, with enterprise-grade security controls.

• Best for: general productivity like research, drafting, and ad hoc analysis, and as a reasoning layer inside custom builds.
• Strengths: flexible, widely available, and easy to adopt across a workforce.
• Agentic AI: all three now ship agents. ChatGPT agent completes multi-step tasks on its own virtual computer, Microsoft 365 Copilot adds prebuilt and custom agents, and Gemini Enterprise includes a no-code workbench for building agents.
• Recent developments: Google replaced Agentspace with Gemini Enterprise, and Microsoft introduced Agent 365 for managing agents across an organization.
• Limitations: no native understanding of ACORD forms, loss runs, or SOVs, and no built-in insurance workflows or audit trails, so turning them into an insurance process requires significant custom engineering.

12. LangChain (with LangGraph and LangSmith) — best for teams that build

LangChain and its companion tools are open frameworks for composing, orchestrating, and monitoring custom LLM applications and agents.

• Best for: insurers with strong engineering teams that want maximum control over a bespoke AI system.
• Strengths: full flexibility to design custom agents, workflows, and observability.
• Agentic AI: LangGraph is a framework for building stateful, multi-step agents, and LangSmith adds tracing, evaluation, and deployment for them.
• Recent developments: LangChain raised $125M at a $1.25B valuation and released 1.0 versions of LangChain and LangGraph.
• Limitations: you own all the engineering and maintenance, and there's no insurance domain knowledge, compliance tooling, or prebuilt document handling, so everything is built from scratch.

Insurance-native platforms versus specialist tools

Choosing between an insurance-native platform and a set of specialist tools comes down to breadth versus depth. A native platform covers many workflows with integrations and compliance ready to go; specialist tools are best-in-class at one function but leave the integration to you. Many teams land on a hybrid: a native platform for breadth, plus a specialist tool or two for depth in areas like voice or advanced document parsing.

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For a deeper breakdown of when a general-purpose assistant beats a dedicated insurance platform, see our guide to horizontal versus vertical AI for insurance.

How to evaluate AI platform architecture

The classic build-versus-buy decision looks different in a regulated environment. Open frameworks like LangChain give you customizable agents but demand serious engineering and ongoing maintenance. Purpose-built products deliver faster, deterministic, auditable performance, which matters when an auditor asks why a decision was made.

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For most insurers the answer is a mix of both. We break down exactly when to build and when to buy in our build versus buy guide for insurance AI.

Integrating AI with core insurance systems

Integration is the question that stops most projects before they start, and the reassuring answer is that it's rarely the blocker teams fear. Most leading AI platforms, especially insurance-native ones, offer connectors or APIs to major policy admin and agency management systems (AMS) such as Applied Epic and Hawksoft. FurtherAI, for example, integrates with 100+ systems including Applied Epic, Salesforce, AMS 360, and Guidewire through its Connectors library.

"FurtherAI integrates with over a hundred enterprise systems, including Guidewire, Duck Creek, and Majesco. But integration undersells it,” says Danny O’Lenic, Insurance Product Lead at FurtherAI. “What FurtherAI actually does is an orchestration of your existing tech stack: your PAS remains the system of record while our agents move data and decisions between systems — extracting, validating, and writing back automatically. The benefit is a core system you can finally trust, fed clean data free of manual error."

For older or custom systems, visual workflow builders like Make and n8n can bridge AI platforms to legacy software through connectors or agent nodes. A typical integration follows a few steps: map the data you need to move, connect the source and destination systems, validate outputs against a sample set, and add human review before anything writes back to a system of record.

One concept underpins all of this: AI-ready data, meaning information that's structured, well-labeled, and accessible in digital systems. The cleaner your data, the faster your platform delivers value, so a light data-hygiene pass before launch pays for itself.

Ensuring compliance, auditability, and risk governance

Insurance is regulated, so governance can't be an afterthought. AI governance is the set of controls, processes, and documentation that keep AI operations safe, transparent, and compliant — every AI-influenced decision should be explainable, traceable, and reviewable.

Start with recognized frameworks. The NIST AI Risk Management Framework organizes governance around four functions — govern, map, measure, and manage. On the regulatory side, the NAIC Model Bulletin on the use of AI systems  by insurers, adopted in December 2023 and in effect in 25 states and Washington, D.C., as of August 31, 2026, expects insurers to keep a written AI systems program and comply with existing insurance laws when AI affects consumers. Platforms that capture every output as structured, queryable data with inline citations make audits far easier, because the evidence is already assembled.

"FurtherAI embeds source-cited AI directly into the workflows that generate audit evidence in the first place, with inline citations, reviewer-in-the-loop checkpoints, and every output captured as structured data in a clean, organized record that stays queryable long after the work is done,” says Danny O’Lenic, Insurance Product Lead at FurtherAI. “As a result, all documentation is defensible by default and instantly retrievable today or tomorrow, aligned with NAIC AI Model Bulletin expectations around traceability and human oversight."

For a full playbook on explainability, audit trails, human oversight, and rollout, see our guide to AI governance in insurance.

Measuring ROI and business impact

To justify investment, measure the same metrics before and after deployment. The most useful key performance indicators (KPIs) for AI in insurance are cycle-time reduction, cost per claim, error rates, operational efficiency, and fraud-detection rates. Define ROI here as the ratio of operational gains — time saved, costs avoided, errors prevented — to total AI investment.

The numbers can be substantial. One FurtherAI customer, a top-10 global insurance carrier, has reported 646% ROI on complex property SOV intake, cutting five-day processing waits to under 10 minutes. Another, a mid-sized insurer with $1 billion in annual revenue, reported  a 400% ROI on policy checking with up to a 95% reduction in manual review time. At the industry level, 92% of insurers say AI is helping improve productivity and reduce operating costs, according to KPMG's 2026 survey of insurance leaders in 20 countries, and generative AI could unlock $50 billion to $70 billion in additional insurance revenue, McKinsey reports. The same KPMG survey found that only 11% of insurers describe their view of AI ROI as very clear, which is why a before-and-after baseline matters.

Instrument this with before-and-after dashboards and reporting tools like Tableau or Power BI, and track pilot results against clear targets so you can prove impact and decide where to scale next. For a cost-focused view of back-office automation and scaling without adding headcount, see our guide to AI for insurance operations.

"More brokers within our existing relationships are sending more submissions in, because we're responding so quickly … more quotes out the door, more bind orders, and in a changing market, that's been crucial for us to continue to grow at about a 35% cliff this year so far." — Paul Ritter, SVP, Lynx Specialty

Step-by-step AI platform implementation playbook

A disciplined rollout lowers risk and builds internal confidence. If this is your team's first AI project, our guide to deploying AI for the first time covers choosing the first workflow and what a pilot should prove. Otherwise, follow these steps in order:

1. Map high-value processes and pain points. Identify the workflows where manual effort, delay, or error costs you the most.
2. Select a primary AI platform and supporting tools. Choose an insurance-native platform for breadth, and add specialist tools only where you need extra depth.
3. Run a focused pilot with clear KPIs. Pick one workflow, set targets like cycle time and accuracy, and measure against your baseline.
4. Add orchestration and observability layers. Connect the platform to your systems and make sure you can trace and monitor every action.
5. Embed governance and human review paths. Put human-in-the-loop checkpoints and audit trails in place before you scale.
6. Scale iteratively and monitor business impact. Expand to new workflows as results prove out, and keep tracking ROI.

Emerging trends in insurance AI platforms

The market is moving fast, and a few shifts are worth planning around now:

• Agentic AI in production. Insurers are moving from single-task automation to AI agents that carry a workflow through multiple steps, but adoption is early: just 29% run front-to-back processes through AI agents or automation, according to KPMG. Gartner predicts agentic AI will autonomously resolve 80% of common customer-service issues by 2029.
• Neurosymbolic approaches for claims. Combining LLMs with rules-based logic reduces hallucinations and improves compliance in high-stakes decisions.
• Embedded analytics and BI. Reporting for regulatory and portfolio needs is moving directly into AI platforms.
• Wider integration and voice intelligence. Leading platforms now offer 100+ integrations plus voice AI, so more of the workflow can be automated end to end.

These trends favor audit-ready, insurance-native platforms and agentic AI workspaces, because they combine autonomy with the traceability regulators require.

Find the right AI platform for your situation

This guide compares platforms at the company level. To go one level deeper, use the resource that matches your role:

• Carriers wanting end-to-end agentic automation → Best Agentic AI Platform for Insurance Carriers

• MGAs consolidating intake, underwriting, and policy checking → Best Agentic AI Platform for MGAs

• Brokers and wholesalers handling high submission volume → 7 Platforms National Brokers Use to Automate High-Volume Submission Intake

• Third-party administrators (TPAs) → Best AI for Claims Processing and Adjudication at TPAs

• Commercial and specialty underwriting teams → Top AI Tools for Commercial and Specialty Insurance Underwriting

• Operations leaders weighing cost and back-office automation → AI for insurance operations

• Teams deploying AI for the first time → Deploying AI for the first time

• Assembling or integrating a stack across underwriting and claims → How to Build Your Insurance AI Stack for Underwriting and Claims

• Building the ROI case for underwriting first → How AI Improves Underwriting: The 2026 ROI Benchmarks

• Field and mobile agents → Top Mobile AI Workspaces for Insurance Agents

• The wider insurtech vendor landscape → AI workspaces market map

Frequently asked questions

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DISCLAIMER 

This article is for general informational purposes only and does not constitute legal, regulatory, compliance, underwriting, or other professional advice. The content reflects information available as of the date of publication, and FurtherAI undertakes no obligation to update it as laws, regulations, or AI technologies evolve. 

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