RMA Insurance, a Canadian reinsurance and insurance services company based in Toronto and part of the CRC group, has chosen FurtherAI's insurance-native AI workspace as the foundation for modernizing its claims operations. RMA is FurtherAI's first Canadian customer, marking a meaningful step in our expansion beyond the US.

That's the story we're proud to be part of. What we like most about it is why RMA made the move, and what they're planning to build on top.

Why RMA chose an insurance-native AI workspace

Claims processing is one of the most document-heavy, coordination-intensive parts of any insurance operation. Every claim carries its own documents, review requirements, and downstream steps across teams. That work compounds with volume, and it's the reason RMA searched for an AI foundation that could carry the weight of a modernization program while staying accountable to the standards a Canadian carrier has to hold itself to.

Responsible adoption was the filter. RMA's operations team needed a partner whose approach to insurance workflows matched the operational discipline they've built inside the company, and whose delivery model would give them confidence in how the technology gets implemented.

"The responsible adoption of AI is critical to our modernization. FurtherAI's platform and unique delivery approach are the best fit for our initiatives, driving the operational efficiency we need to deliver a significantly better experience for our clients." — Anthony Rotondi, SVP Operations at RMA

What the partnership unlocks for RMA's teams

The value of automating claims workflows is what it gives back — hours that adjusters and support teams currently spend on manual assembly, redirected to the work that requires their judgment. Pulling documents and cross-referencing systems takes a meaningful share of the day before the substantive claims work can start.

FurtherAI's insurance-specific approach handles that layer, so RMA's teams can spend more of their day where their expertise actually pays off: on the members they support and the decisions that require their judgment.

"At RMA, we are constantly looking for ways to enhance our service delivery and operational agility. Partnering with FurtherAI allows us to leverage insurance-specific AI to remove manual friction from our claims processes, ultimately enabling our teams to focus on what matters most: supporting our members." — Ed Yeung, SVP Insurance Solutions at RMA

A foundation for RMA's next chapter, and ours

RMA joins a customer community that spans US carriers, brokers, MGAs, and now Canadian insurance operations. For FurtherAI, the partnership is a step past the US border and into the North American market more broadly. For RMA, it's a foundation that can carry additional programs and continue operational modernization as the business grows.

Thank you to Anthony, Ed, and the entire RMA team.

Here's to pushing the industry, Further.

‍