In a shifting specialty insurance market, growth usually comes from chasing new relationships. Lynx Specialty took a different path. This year, the firm is growing about 35%, and it got there not by adding brokers, but by responding faster to the ones it already works with.

The difference comes down to speed: when submissions get answered quickly, the relationships you already have start working harder for you.

"More brokers within our existing relationships are sending more submissions in, because we're responding so quickly," says Paul Ritter, Senior Vice President of Lynx Specialty. "That means more quotes out the door, more bind orders, and in a changing market, that's been crucial for us to continue to grow at about a 35% cliff this year so far."

That's the story we're proud to be part of at FurtherAI. But the result matters less to us than how it happened.

The last mile is everything

A lot of companies will sell you a product and leave you to figure out the rest. We don't think that's where the value is. The product matters, but the last mile, which in our case is getting an AI workflow to actually fit the way your underwriters work, is everything. That's why we operate as an AI transformation partner rather than a vendor.

In practice, that means we start with a single use case — submission intake, triage, underwriting notes, clearance — get it right, and build from there. And it means we show up in person.

Here's how Paul describes that part, which is the piece we're proudest of:

"They flew in, and they sat with our underwriters. We have a big floor of underwriters, right? And they're sitting there watching their process, taking notes, taking that back, and improving it. Just the best kind of partners you could ask for." — Paul Ritter, Senior Vice President of Lynx Specialty

That's the whole philosophy. You can't improve a process you've never watched. So we watch, we take notes, and we refine.

Letting underwriters focus on underwriting

The point of all this isn't to turn underwriters into technologists, it's quite the opposite. The faster we can absorb the complexity of a quickly changing AI landscape, the more our partners can stay focused on the work only they can do.

Paul summed it up better than we could:

"You're focused on underwriting and what it's going to look like for Lynx, they're taking care of all the other changing technology within AI for us."

That division of labor is the point. Lynx's team keeps its attention on underwriting strategy and broker relationships, while we handle the moving parts of AI — the models, the integrations, the iteration — so they don't have to.

Hear the full story

There's a lot more in the conversation than we can capture here. To learn more about how the partnership came together and where it's headed, watch the full video. 

A big thank you to TJ Olonilua and Accelerant for hosting us on the Ecosystem Unfiltered podcast.

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DISCLAIMER 

This article is for general informational purposes only and does not constitute legal, regulatory, compliance, underwriting, or other professional advice. The content reflects information available as of the date of publication, and FurtherAI undertakes no obligation to update it as laws, regulations, or AI technologies evolve. 

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